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Refund & Exchange Policy

Return and Refund Policy :

  • At Skyn Organic Co. We will give you the best shopping experience. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products, once sold or delivered.
  • Skyn Organic is not responsible for damage after delivery. However, If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email on care@skynorganiccompany.com or you can reach us on +919501759595 (available on WhatsApp & Calls) where our Customer Care will be happy to help you from 10 am to 5 pm (except Sunday and public holidays), within 24 hours of the delivery date.
  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
  • Returns and exchanges requests will be subject to checking and vetting by Skyn Organic Company.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
  • No Refund shall be made once goods are sold.
  • All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
  1. Sold in Physically damaged condition
  2. Has missing parts or accessories.
  • If the product is found to be ineligible for return, the product will be couriered back to you.
  • Please note orders for Gift boxes are not applicable for exchange or refund here.
  • All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

    - Address of dispatch
    - Name & Address of the customer
    - Order number
    - Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

 

Pricing Policy :

  • The product prices listed are current and updated. However, these are subject to change without advance notice.
  • All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
  • All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
  • Our products are liable for GST in India.

 

Cancellation Policy :

If you wish to cancel your order, you can do so by sending us an email on care@skynorganiccompany.com within 24 hours of placing the order. You can also call our Customer Care on +91-9501759595 (Timings: 10 am - 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case you’ve made your payment online through your debit/credit card and cancellation of the order is done within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.